So, I have a new boss, Belinda. One of the good parts about working closer with Belinda is that she is very good at explaining hard to explain things to our clients. I have already got her to help me with a conference call with a mildly ticked off client, and I must admit that she is a pro at it. Before all is said and done I will probably rely on her too much, causing a conversation about “Handle it yourself, Elaine!”<\/p>\n
(Note: Still better at this shit than my archrival, Broomhilda, who typically doesn’t even try)<\/p>\n
(Yee-haw)<\/p>\n
So anyway, Belinda was kind enough to proofread and give her thoughts on an email I’d written to a mildly ticked client (actually, the same one from the phone call). I’d concluded the email with “I sincerely apologize for the error.” Her notes specifically removed that line from the final draft, and she told me I should remove that from all future correspondence.<\/p>\n
So I’m not supposed to apologize? Whhaaaat? I wonder if I apologize too often – Gene has said that I do (usually when I call him from the car at 7:20 at night, when I should have been home an hour before – he is so cool with my crazy hours) but is it a bad thing to apologize? Especially if it’s because I fucked up? Or, because my employer fucked up?<\/p>\n
Right now, I have three post it notes (or as I have started calling them, Posty Notes) on my wall at work “Be Nice” “Speak Up!” and “Every Day is a New Day” (which is a story in and of itself), but I wonder if I should add a new one, “Never apologize.”<\/p>\n
Still learning lots at work. I still love my job, but if someone came to me and said “Ehh, don’t worry about it, why don’t you stay home instead and play Pogo all day and try to suntan your toes?” I would be totally cool with that.<\/p>\n
(Sounds nice, to be honest!)<\/p>\n","protected":false},"excerpt":{"rendered":"
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